Employment History
CUSTODIAN
Phoenix, Huntsville
June 2024 - Present
• Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations. • Performed regular custodial duties in assigned areas of the building. • Keep custodian equipment and machinery in working condition. • Cleaned and maintained all areas of the building, including offices, restrooms, and public spaces with attention to detail. • Used proper equipment and chemicals to safely treat diverse flooring.
Security Supervisor
Garrison Corporation, El Paso, TX
Jun 2018 - Jul 2023
• Supervised a team of Security Officers in their daily duties. • Identified and reported security threats, unsafe conditions or hazards, and other emergencies. • Monitored and maintained security systems, including alarms, CCTV cameras, access control systems, and other related equipment. • Analyzed and evaluated security operations to identify risks and opportunities for improvement through auditing, review, and assessment.
Census Field Supervisor
US Census Bureau, El Paso, TX
Jul 2020 - Nov 2020
• Collaborated effectively with cross-functional teams across various departments. • Developed training materials and conducted briefings on census procedures, processes, and regulations. • Provided guidance and support to census field staff, ensuring accuracy of data collection and adherence to Census Bureau standards. • Provided guidance and mentorship to junior staff members when needed.
Census Taker/Enumerator
US Census Bureau, El Paso, TX
Mar 2020 - Jul 2020
• Verified authenticity of information provided by establishing direct contact with family members. • Double-checked information on survey forms or information pads to increase accuracy of information.
Security Officer 1
Sierra Providence Hospital, El Paso, TX
Sep 2017 - Dec 2018
• Checked surveillance cameras to identify disruptions or unlawful acts. • Verified security of windows, gates, and doors to prevent intrusions. • Wrote report of daily irregularities to describe and document property damage and the presence of unauthorized individuals. • Operated two-way devices to summon emergency assistance or communicate with staff. • Enforced regulations and directives for the site about personnel, visitors, and premises.
Customer Service Supervisor
Westar Corporation, El Paso, TX
May 2016 - Jun 2018
• Trained customer service representatives on customer service standards, policies, and procedures. • Monitored daily operations and evaluated performance to proactively approach backlogs. • Drafted and monitored employee scheduling to support effective resource allocation. • Resolved escalated complaints and answered questions regarding policies and procedures.
Guard 1
Logistic Company, El Paso, TX
Nov 2014 - Feb 2016
• Inspected and adjusted security systems and equipment to detect evidence of tampering. • Practiced effective decision-making when assessing potential threats or suspicious activities. • Conducted thorough searches of persons, vehicles, packages, and bags, as necessary. • Assessed risk levels within the facility using sound judgment techniques.
Technical Support Representative
Westar Corporation, El Paso, TX
Jul 2011 - Nov 2014
• Maintained accurate records of customer interactions and transactions, updated customer information accordingly. • Troubleshoot issues on device-specific problems, network performance, and internet connectivity. • Created detailed reports outlining the status of each technical issue reported by customers. • Handled customer complaints and escalated issues according to procedures.
SECURITY OFFICER
Whelan Security Services, El Paso, TX
Feb 2013 - Mar 2014
• Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner. • Enforced safety and security regulations to protect property and personnel. • Observed, reported and documented suspicious activities to management. • Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property.
Customer Service Representative
Alorica, El Paso, TX
Apr 2010 - Jun 2011
• Processed customer adjustments to maintain financial accounts. • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems. • Navigated multiple computer systems and applications and utilized search tools to find information. • Demonstrated excellent verbal and written communication skills to interact with customers effectively.