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About

I am a Hardworking and Talented individual with over 20+ years of excellent Security, Customer Service, and Custodial Experience & Knowledge. I am proficient in Microsoft Office Programs, PC/Laptop equipment, and effective in multitasking & problem-solving. I have held job roles such as Lead and Supervisor in the three different professions. I am a Solid Team Player or Leader who works well with others or individually. I am looking for a position that will allow me to demonstrate that I am a Hard-Working, Reliable, Idealist, and Organized individual who is anxious to increase my Skills, Knowledge, and Experience, thereby becoming an Asset to the Company.

Education

A.I.T. – 369th Signal Battalion - Diploma Signal Support Systems Specialist AIT – Fort Gordon, Georgia US 1999

El Paso Community College

Associate Of Applied Science in Criminal Justice

GPA 2.75

Credit Hours: 66

El Paso, Texas

Gateway Technical College

Certificate - GED

Racine, WI

Skills

Security:

• Well-versed in securing a facility/premises using advanced techniques. • History of patrolling assigned areas diligently. • Known for acting quickly in emergencies. • Working knowledge of using firearms and other security equipment • Excellent judgment aptitude with a solid ability to detect imminent threats. • Willing to work in a rotating shift. • First Aid and CPR Certified • Excellent communication skills • Good eye for detail with the ability to stay organized always. • Polite and courteous demeanor • Particularly effective in working independently. • Proven ability to adapt to changing priorities.

Customer Service:

• Exceptional ability to stay attentive when dealing with customers.

• Clear communication skills aimed at understanding customers’ needs & providing corresponding services.

• Proven ability to grasp product knowledge and relay product information in a concise but potent manner.

• Analytic thinking aimed at resolving customers’ issues in an initiative-taking manner.

• Able to find conflict resolution without losing self-composure.

• Meticulous and efficient in providing customer service in adverse situations. • Assertive but polite when it comes to product or service endorsement.

• Capable of depersonalizing self with customers

• Known for using humor sense during stressful interactions with customers.

Custodian:

• Able to lift and carry up to seventy-five pounds repeatedly. • Good leadership skills for janitorial team • Understanding of sanitation and safety rules • Good ability to cooperate with others. • Solid understanding of floor waxing and cleaning equipment • Able to work independently and set time management goals. • Good schedule writing for janitorial staff

Areas Of Expertise

Security:

• Security Protocols • Security Tactics • Security Training • Security Monitoring • Security Investigation • Patrolling • Customer Service • Diligence • Written Communication

Customer Service

• Cheerful Outlook • Ability Adapt to Changes • Diligence • Ability to Read Customers • Knowledge of the Product(s) • Patience • Willingness to Learn • Attentiveness • Closing Ability • Time Management • Clear Communication Skills • Calming Presence • Goal Oriented Focus

Custodian:

• Customer Service • Positive Attitude • Attention to Detail • Ability to Read Clients • Patience • Willingness to Learn • Attentiveness • Closing Ability • Time Management • Clear Communication Skills • Calming Presence • Goal-Oriented Focus • Ability to Adapt to Changes

Passions: Motivating, Speaking, Cleaning, Organizing, and Writing. Hobbies: Airsoft, Gel Blaster, Paintball, Nerf, Video Games, Hiking, Camping, Building, and Inventing.